Welcome to the Star Heart CollectionS Family!

Thank you for your purchase and being part of our mission to empower others through positive messaging.

Return Policy

Last Updated: August 9, 2020

RETURNS

All returns must be postmarked within twenty-one (21) days of the purchase date. All returned items must be in new and unused condition, with all original Star Heart and Faith Hope Dreams tags and labels attached.

RETURN PROCESS

To return an item, please complete the Return and Exchange Request Form at www.starheartcollections.com/returns within fourteen (14) days of the purchase date. After submitting the appropriate form, the Star Heart Collections customer support team will reach out to verify your request. After you receive verification, place the items with original Star Heart and/or Faith Hope Dreams hang tags attached and proof of purchase securely in its original packaging, and mail your return to the following address:

Star Heart, LLC
Attn: Returns
PO Box 3118
Annapolis, MD 21403
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving a return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days for the receipt of your item to process your return or exchange.

Please note

  • Sale items are FINAL SALE and cannot be returned
  • Notebooks and mugs cannot be returned
  • 14 day returns extended to 21 days due to Covid-19

QUESTIONS

If you have any questions concerning our return policy, please contact us at: hello@starheartcollections.com.

Return and Exchange Request Form

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